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Quote automation

Viveo, a market leader in the supply of medicines and medical materials, was faced with a challenge: a lengthy, manual and costly quotation process. In such a competitive market, efficiency is not just desirable – it is crucial.

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The challenge

In a competitive and dynamic industry, Viveo was faced with a manual quoting process that was prone to errors and delays. The necessity? A modern, agile and scalable solution that would put Viveo ahead of the competition.

Solution

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Integrated Platform:

Say goodbye to stacks of paper. A fully integrated digital platform was the start of our revolution.

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Centralized Solution:

Everything in one place. Agility and efficiency that only Viveo can offer.

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Enhanced Efficiency:

Advanced filters, intuitive interfaces, and solutions that save time and resources.

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The Power of Departure:

An innovation that drastically reduced rework and optimized quotations.

A NEW MINDSET

Change is not just technological, but cultural. We adopt a customer-centric approach, investing in listening, understanding, and delivering. With techniques such as Design Thinking and collaborative approaches, we position Viveo at the forefront of the sector.

VISION FOR THE FUTURE

The journey continues. We are developing the SMART DEPARTURE using Artificial Intelligence, promising to set new standards of excellence.

🚀Results That Transform🚀

Sustainability

In Action:

We reduced monthly impressions by 45,000. More efficiency, less waste.

Digitization

Advanced:

90% of quotes are now conducted through our digital platform, proving the effectiveness of user-focused innovation.

Automation

Strategic:

43.96% of quotes

Inquiries are answered automatically, ensuring speed and accuracy in service.

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Find out how

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Click here and delve into the details of this success story!

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We were invited to help identify the main pain points within the customer service team, in order to build a customer-centric service portal.

The next success story
It could be your company's.

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