Is your company ready to lead in the digital world? True digital transformation goes beyond technology: it requires a powerful synergy between people, processes, and the right tools. Discover how this strategic approach can guarantee tangible and sustainable results.
A Boston Consulting Group (BCG) study reveals that 70% of digital transformation initiatives fail, often due to a lack of necessary cultural and organizational adaptation. This demonstrates that adopting technology alone is insufficient. In practice, it is the balanced combination of skilled people, optimized processes, and technological tools that generates lasting results.
People: The Engine of Innovation
Without well-prepared teams, technology cannot reach its full potential. That's why investing in upskilling and reskilling is essential for employees to keep up with digital advancements.
Upskilling enhances employees' skills in their current roles, enabling them to perform their tasks more efficiently in a more advanced technological scenario. Reskilling, on the other hand, means requalifying employees so they can take on new roles and face different challenges that arise with digital evolution.
Why does this matter?
Due to the impact of automation and digitization on industries, up to 50% of workers will need some level of reskilling in the coming years, according to McKinsey. The World Economic Forum reveals that global investment in upskilling and reskilling could add up to $6.5 trillion to the global GDP by 2030, showing that preparing employees for the future is both a necessity and an economic opportunity.
In addition, continuous learning is essential to maintain companies' competitiveness and innovation. In the TEDx Talk: "Why Digital Transformation
Has Little to Do with Technology", Tobias Burkhardt highlights that the real challenge is not just technology, but adapting the mindset and preparing people for the digital future. Without this shift in mindset, innovation and digital transformation are compromised.
Continuous development improves people's technical skills but also fosters a culture of innovation, vital for the effective adoption of new technologies. As pointed out in the article Digital Transformation and the Industry of the Future, empowering teams and optimizing internal processes are essential steps to make the most of technology.
AP Tip: start by investing in training your team. Conduct an analysis of current skills and develop an upskilling and reskilling plan focused on digital demands. Encourage a culture of innovation.
Processes: Optimizing for Efficiency
Inefficient processes are major obstacles to sustainable growth. Their review and automation increase efficiency and free up teams to focus on more strategic activities.
Robotic Process Automation (RPA), for example, plays an essential role in this context, having a direct impact on competitiveness by reducing the execution time of repetitive tasks, minimizing errors, and optimizing operational costs.. According to a McKinsey study, companies that adopt RPA increase their productivity by up to 20-25%, improve organizational agility, and allow employees to focus on functions that require critical thinking, stimulating innovation.
Through improved operational efficiency and the redistribution of resources to more strategic initiatives, RPA also contributes to an increase in ROI.
Next, we will see how the right technologies can boost results and support continuous innovation.
Technologies: Tools that Boost Results
Technology alone does not guarantee the success of digital transformation. Its real impact occurs when integrated with people and processes.
The real challenge is choosing solutions that meet the company's specific needs, respect the budget, and prepare the organization for effective digital transformation. Cloud computing, artificial intelligence (AI), and the Internet of Things (IoT) are examples of technologies that catalyze digital transformation, offering flexibility, scalability, and automation. However, their adoption must be strategic:
Cloud computing provides flexibility and cost reduction; the choice between public, private, or hybrid cloud depends on control and security.
Artificial intelligence (AI) expands automation and the intelligent use of data but requires robust infrastructure and quality data to be effective.
The Internet of Things (IoT) allows for the collection and analysis of real-time data, optimizing sectors such as manufacturing and logistics. But its effectiveness depends on the ability to manage large volumes of data and ensure the infrastructure needed to support this integration.
Choosing the right technology requires a strategic approach that ensures integration with processes and teams, generating real value and transforming the business. Success depends on co-creation and alignment with organizational culture.
AP Tip: before adopting a new technology, map your company's needs and the available solutions. Define an integration and training plan, ensuring that teams can make the most of the new tools.
Viveo Case: Synergy Driving Transformation
Digital transformation occurs at the intersection of people, processes, and technologies, creating an ecosystem where each element strengthens the others, driving growth and competitiveness. The Viveo case exemplifies how this integration can generate concrete results.
Viveo, a major healthcare solutions provider in Brazil, faced the challenge of expanding operations, improving the customer experience, and optimizing logistics. The solution was a strategic digital transformation, integrating employee training, process optimization, and advanced technologies.
People: training and alignment
The transformation began with the development of people. The company invested in upskilling and reskilling to prepare its teams for new tools and changes, ensuring that they were at the center of the transformation, driving innovation and adapting to new ways of working.
Processes: optimization and automation
Viveo revisited its operational processes, identifying key areas for automation. With the implementation of Robotic Process Automation (RPA), they eliminated repetitive errors and increased efficiency in critical processes, such as billing and inventory control, allowing teams to focus on strategic activities and increase productivity.
Technologies: strategic tools
It was also necessary to adopt cloud computing to ensure greater scalability and agility in operations and implement Artificial Intelligence (AI) to improve data analysis and decision-making. These solutions enabled real-time inventory management and demand forecasting, making the operation more efficient and intelligent.
Concrete Results
The integration of people, processes, and technologies led to a successful digital transformation at Viveo, delivering impressive results:
Sustainability: reduction of 45,000 monthly printouts, promoting greater process efficiency and reducing resource waste.
Digitalization: currently, 90% of quotes are processed through the digital platform, demonstrating the impact of innovation designed with a focus on the user experience.
Automation: 43.96% of quotes are now served automatically, ensuring agility and accuracy in service. This convergence of efforts showed that a strategic digital transformation not only generates efficiency but also creates a competitive advantage and sustainable growth.
AP Tip: to improve operational efficiency, review your critical processes. Identify areas that can benefit from RPA automation and start with pilot projects to test effectiveness.
The Power of Integration for Digital Transformation
The Viveo case demonstrates how the effective integration of people, processes, and technologies strengthens innovation and competitiveness.
With skilled teams, efficient processes, and appropriate technologies, an environment is created that is conducive to successful digital transformation and sustainable growth. The difference lies in strategically aligning these three elements, ensuring consistent results and real impact.
Want to transform your business like Viveo?
Learn in detail how we integrate people, processes, and technologies for concrete results. Click here and see how to apply this strategy in your sector.
Professional with over 20 years of experience in product development and innovation. Luciana has worked in major companies such as CI&T, Coca-Cola Company, and Accenture.
Comments